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Visualcare offers two worker-facing applications: the vOnboard portal for onboarding new workers, and the Vworker mobile app for day-to-day shift management. Both are set up from the worker profile in VCore.

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Setting up vOnboard

The vOnboard portal allows workers to enter their own details during onboarding, reducing manual data entry for your office team.

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What you’ll need

  • A worker profile created in VCore with the following fields completed:
    • First Name and Last Name
    • Web Username
    • Email
    • Web Enabled ticked
    • vOnboard Portal ticked

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Instructions

1

Configure the worker profile

Open the worker’s profile in VCore. Make sure the required fields above are filled in, and both Web Enabled and vOnboard Portal are ticked.vOnboard setup fields on worker profile
2

Send login details

Click Send Login Details at the top of the profile. This emails an invite to the worker with instructions to log in and complete their onboarding information.The first time the worker logs in, they are prompted to create a password.
3

Assign a case manager

To receive email notifications when a worker updates their profile through vOnboard, assign a Case Manager to the worker in their VCore profile.
Information entered by workers through vOnboard flows directly into their VCore profile, including details on the Finance tab.

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Setting up Vworker

The Vworker app gives workers access to their shifts, leave requests, messaging, and more from their mobile device.

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System requirements

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Instructions

1

Enable web access

In the worker’s VCore profile, make sure Web Enabled is ticked and a Web Username is set. Click Send Login Details to provide the worker with their credentials.
2

Download the app

Workers download Vworker from the App Store (iPhone) or Google Play (Android).Vworker app login screen
3

Log in and stay logged in

Workers open the app and enter their login details. Once logged in, they need to stay logged in to receive shift notifications.
If a worker logs out of the app, they won’t receive push notifications for new shifts or messages. Workers need to remain logged in at all times.
4

Allow notifications and location

When the app opens for the first time, workers select Allow when prompted for notification and location permissions. These settings are also adjustable in the device’s Settings → Notifications → Vworker.Notification and location permissions
Some organisations need location services enabled at all times. Refer workers to your own policies and procedures for guidance.

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Display settings

Workers choose between dark and light mode in their device’s Display and Brightness settings. The app also supports automatic switching based on daylight hours or a custom schedule. Dark and light mode settings

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Security

For security and privacy purposes, workers should have a passcode on their phone. If a worker’s phone is lost or stolen, they need to alert your office immediately so their access is disconnected by unticking Web Enabled on their profile.

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Running into issues?

See Worker management troubleshooting for common errors and fixes.

Creating a worker profile

Set up a new worker in Visualcare

Messaging

Send and receive messages with workers

Offboarding a worker

Steps to offboard a worker from Visualcare