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Visualcare integrates with MessageMedia (previously known as Wholesale SMS) to send SMS notifications to clients about upcoming shifts. Once configured, you compile shift messages for a selected date range and send them in bulk.

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Set up

Before using the SMS feature, the integration needs to be activated for your database and your MessageMedia credentials entered.
1

Create or confirm a MessageMedia account

If you already have an account with MessageMedia, you’re ready to connect. Otherwise, create an account at MessageMedia.
2

Enter your API credentials

Update the API key and API secret (password) in Settings → Rostering → SMS.
3

Add SMS phone numbers to client profiles

Make sure clients have a valid SMS phone number with the correct area code in the SMS field on their client profile.SMS phone number field on client profile
The Operations → SMS option is only available if SMS has been activated for your database and credentials have been provided.

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Sending SMS notifications

1

Open the SMS page

Go to Operations → SMS.
2

Compile messages

Select the dates for the system to compile the messages, then click Run.SMS date selection and run button
3

Review the message list

A list of all valid clients and shifts displays with a prefilled message. You select messages individually or all at once.SMS message list with prefilled messages
4

Send the messages

When ready, click Send All SMS’s.
Once you click OK on the confirmation prompt, the operation cannot be cancelled.
SMS send confirmation prompt
5

Check the status

The status column displays a Send ID from MessageMedia when sent successfully. A failed message displays if the send was unsuccessful.SMS send status showing Send ID

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Running into issues?

See Integration troubleshooting for common errors and fixes.

Supported integrations

Full list of integrations supported by Visualcare

Xero integration

Connect Visualcare to Xero for invoice and payroll export