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When you assign a worker to a shift, Visualcare uses the worker’s award details and pay rate level to calculate the correct pay rate. Understanding how this works helps you make informed rostering decisions.

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How pay rates are determined during rostering

When a worker is assigned to a shift, the system looks at three factors:
  1. The worker’s award (set in their profile under Engagement Details)
  2. The worker’s pay rate level (set under the Finance tab)
  3. The service code on the shift
These three factors determine the pay rate that automatically pulls through to the roster. If a worker earns a different rate for certain services, this is handled through pay rate overrides on the worker profile. For example, a worker on pay rate level one might jump to level two for specific services. When rostered for that service, the override applies automatically.
For full details on configuring award details, pay rate overrides, and award interpreter settings, see Award interpretation and pay rules.

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Running into issues?

See Scheduling troubleshooting for common errors and fixes.

Award interpretation and pay rules

Full setup guide for awards, overrides, and interpreter settings

Worker select button

Use the select button to filter and find the right worker

Creating new shifts

Set up a client roster and create individual shifts