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Visualcare includes award interpretation features that help you manage pay conditions, broken shifts, overtime, and service-level pay rate overrides. These settings determine how payroll data is calculated and exported to your accounting or payroll software.

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Worker engagement details

The Engagement Details tab on a worker’s profile is where you configure award and pay rate information. If a worker is no longer current, enter their end-of-engagement details here. Worker engagement details screen
To stop a former worker from appearing in rostering selection, untick the Current box in their worker profile and save.

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Award details

The Award Details section is where you select the specific award the worker is on. This determines which conditions and rules apply when calculating pay.

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Pay rate overrides

The Overrides section lets you set overrides for both award and pay rate levels on a per-service basis. This is useful when a worker is typically on one pay rate level but receives a higher level for specific services. For example, if a worker is usually on pay rate level one (under the Finance tab) but jumps to level two or three for certain services, you set this up by clicking Add Service and selecting the pay rate level they receive when providing that service. Award details and pay rate override configuration

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Award interpreter settings

The award interpreter settings are configured in Settings → Data Export → Award Interpreter. Award interpreter settings in the Data Export configuration
If you use KeyPay for payroll, set Export award interpretation results to payroll software to No. KeyPay handles its own award interpretation, so exporting conditions from Visualcare causes conflicts.

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How award interpretation works

When you process a payroll export, Visualcare applies the following logic:
  1. The worker’s award determines the base conditions (overtime thresholds, penalty rates, broken shift rules)
  2. The worker’s pay level (from their Finance tab) determines the base pay rate tier
  3. Any service-level overrides (from Engagement Details) adjust the pay level for specific services
  4. The award interpreter settings control how conditions like overtime and broken shifts are calculated
The calculated conditions appear in the Awards - Calculate on Roster report, giving you visibility before you export. The actual dollar amounts paid are determined by your payroll software’s pay templates, not Visualcare.

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Running into issues?

See Finance troubleshooting for common errors and fixes.

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