Skip to main content
Transport under Support at Home (SAH) falls under the Independence funding classification and is subject to the same client contribution percentages as other Independence services. How you record transport in Visualcare depends on which of the three transport scenarios applies.

​
Transport scenarios at a glance

​
Direct transport (SERV-0016)

Direct transport is the supply of a car and driver to transport a participant. The billable unit is one trip (one way). Example: A worker picks up a participant and drives them to a hospital appointment. That’s one trip. Driving the participant home afterwards is a second trip, claimed separately.

​
How to record direct transport

1

Roster the shift

Create a shift using service code SERV-0016 at the actual start and finish times for the trip.
2

Tick Fixed Fee

When creating the shift, tick the Fixed Fee option. This sets the charge to a fixed amount for the trip rather than calculating it by duration, and pays the worker for the time spent.
3

Confirm the shift

Confirm the shift as you would any other. The trip is then available for claiming.
Create your SERV-0016 services with descriptions that include a kilometre range, for example “Direct Transport Low 1-10km” or “Direct Transport High 50km+”. This makes it easier to select the right price band when rostering.

​
Indirect transport

Indirect transport covers costs where the participant uses a taxi, rideshare, or Cabcharge voucher. The actual cost is deducted from the participant’s budget. No mark-up applies.

​
How to record indirect transport

Indirect transport is recorded as a client expense rather than a roster shift.
1

Open the expense tab

Go to the client profile and select the Expense tab. Click New Expense and select Try the New Look if you haven’t already switched to the updated expense view.
2

Select the correct item ID

Choose the applicable item ID for the transport type:
3

Enter the actual cost

Enter the exact amount from the taxi or rideshare receipt. Do not add a mark-up.
4

Attach the receipt

Attach the fare receipt or Cabcharge voucher as a document on the expense.
5

Save

Save the expense. It is now ready for SAH claiming.

​
Bulk uploading indirect transport

If you have a high volume of taxi or rideshare costs, use the bulk import rather than entering each expense individually.
  1. Go to Operations → Import CSV → Expense
  2. Prepare your CSV file with the required columns: Client ID, Agreement Code, Service, Date, Amount, and Item ID
  3. Upload the file
See Client expenses for the full bulk import instructions and CSV template.

​
Services that include transport

For most service delivery, transport costs are built into the price of the service rather than claimed separately. This applies when a worker travels to and from a client, between clients, or during the shift as part of delivering care. How pricing works: Set different prices for different delivery circumstances - for example, weekday vs weekend rates, or different prices for services that involve longer travel distances. Worker kilometre logging: Workers log their kilometres on Vworker for payroll purposes. This is separate from client charging and does not create a separate charge item on the participant’s account. Rostering: Roster these services as normal. There is no additional transport line on the shift.
Under SAH, service prices are expected to include all delivery costs: labour, transport, administration, and consumables. Set your prices to reflect the true cost of delivering the service, including typical travel, before capped pricing takes effect.

​
Running into issues?

See SAH claiming troubleshooting for common errors and fixes.

SAH agreements

Set up and manage Support at Home agreements

Client expenses

Record and manage expenses, including bulk import for indirect transport

Creating new shifts

Create and configure roster shifts including fixed fee settings

Billing to SAH

Understand how transport items flow through to SAH claiming