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Support at Home (SAH) covers two types of meal services, each recorded differently in Visualcare. Both fall under the Everyday Living funding classification.

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Service codes

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Recording meal delivery (SERV-0007)

Meal delivery is recorded using the expense function on the client profile. Enter each meal for the date the service was delivered. For bulk meal entry, use the Expense Bulk Import CSV to upload multiple records at once.
If your organisation delivers meals in high volumes, the bulk import CSV saves significant data entry time. See Client expenses for instructions on using the bulk import.

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Recording meal preparation (SERV-0008)

Meal preparation is rostered and recorded as a standard shift. No special configuration is needed beyond using the SERV-0008 service code.

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Client contributions for meals

Meals fall under the Everyday Living funding classification. The government pays approximately 70% of the cost, subject to the client’s individual Everyday Living contribution percentage. The remaining approximately 30% (the cost of ingredients) is not supported by SAH. The meal provider invoices the participant directly for this portion.

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What’s out of scope for SAH meal services

SAH does not cover:
  • The cost of ingredients (billed directly to the participant by the meal provider)
  • Takeaway or delivered food from restaurants or food delivery services
  • Meals provided to other household members
Only meals provided to the SAH participant are claimable. Do not include costs for other members of the household.

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Running into issues?

See SAH claiming troubleshooting for common errors and fixes.

Client expenses

Record and manage expenses on a client profile, including bulk import

SAH agreements

Set up and manage Support at Home agreements

Creating agreements for rostering

Configure service agreements to enable rostering

SAH financials

Manage SAH budgets, statements, and financial exports