vAboutMe

vAboutMe is a mobile app that gives clients and their families convenient access to their services, support workers, funding, and documents. Clients can view their roster, rate sessions, send feedback, request new services, track their budget, and communicate directly with your office, all from their phone.

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What clients can do with vAboutMe

• View rostered services, times, and assigned support workers
• See photos and backgrounds of assigned support workers
• Rate support workers on individual shifts
• Send feedback (compliments, complaints, and suggestions) directly to the office
• Access important documents
• Communicate with VCore users via messaging
• Request changes or new services
• Receive reminders for upcoming shifts and appointments
• View funding levels and budget breakdowns
• View and sign off on quotes
• Send expenses and receipts for processing

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Setting up vAboutMe

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Enabling client access in VCore

To give clients access to the vAboutMe app, enable them within their client profile on VCore. For detailed instructions, see vAboutMe app access.

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App installation

The client needs one of the following operating systems installed on their device: Download vAboutMe from the App Store (for iPhone) or Google Play (for Android). Search for “vAboutMe” and select Install.

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Logging in

Open vAboutMe by tapping the icon on the phone home screen. Once logged in, the app stays logged in.

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Home page

The home page displays an overview of the client’s upcoming services and quick-access features.

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Menu

The menu gives clients access to all available features. The options visible here depend on your vAboutMe settings in VCore.

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Home

This button returns to the home page.

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My roster

Clients can view their upcoming shifts and scroll to select different days. New shift notifications: When a new shift is created for a client, they receive a push notification on their phone. Tapping the notification shows the shift details. When a client taps on a rostered shift, they have three options: View Shift Note, View Worker Notes, and Request Change. These options depend on the vAboutMe mobile app settings in VCore.

Rate your session

When a service has been completed, clients can give feedback by tapping Rate this shift. This allows them to give a star rating and add comments, which are submitted to the office.

View notes

Clients can view shift notes and worker notes once a shift has been completed. This feature is controlled in VCore under Settings → Mobile App → vAboutMe via the Show worker notes and Show shift notes options.

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My documents

Clients can view any documents that have been uploaded to their profile and set as visible to the client.

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My service summary

This shows clients their service summary for the past week. It’s based on completed or confirmed shifts and displays the total dollar amount charged for each service, if financial information is set to show.

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My expenses

Clients can add expenses and view the list of expenses added by workers.

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My quotes

Here clients can view any quotes that have been marked as visible to them. They can click to view the full quote and then approve and sign it.

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My forms

Clients can view any forms that have been created in VCore. These forms can be filled in and signed from the app.

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Support workers

If preferred workers are set up in the client profile, they appear here. The support worker profile includes their language, skills, compliance, and training.

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My profile

Clients can view their profile including their profile picture, email address, contact number, address, and billing address.

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Call provider

Clients can call the office number set up in general settings directly from the app.

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Logout

To log out of the vAboutMe app, select the Logout button at the bottom of the menu tab.

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Budget

Clients can tap on their budget to view a breakdown of their budget versus spend.

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Options menu

Select the options menu to access private messages, group messages, feedback, weather display preferences, and dark mode.

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Feedback

Clients can send a thank you or compliment, complaint, or suggestion/feedback to the office. Select from the tick box, fill in the necessary information with any comments, and tap Send Feedback.

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Requesting new services

Clients can request a new service directly from the vAboutMe home page by tapping Request new service.

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vAboutMe settings in VCore

vAboutMe settings are managed in VCore under Settings → Mobile App → vAboutMe. Settings changed here apply to all vAboutMe users. You can also individually adjust settings in the client profile, or in a contact profile linked to a client and enabled for vAboutMe.

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Show/hide features

You can toggle the following features on or off for clients:

Feature toggles

Show Features

• Request New Service
• View Budget Details
• Access My Roster
• Access My Documents
• Access My Service Summary
• Access My Expenses
• Add/Edit My Expenses
• Access My Quotes
• Access My Forms
• Access My Leave Requests
• Access Support Workers
• Access My Profile
• Access Call Provider
• Access Messaging
• Access Feedback
• Ability To Sign

Show Sections

• Show Worker’s Compliance
• Show Worker’s Skill
• Show Worker’s Training

Show Functions

• Ability to Rate Worker

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Roster display settings

You can customise how many days of future and past shifts appear on the home and roster pages by entering the number of days in the relevant fields.

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Running into issues?

See General troubleshooting for common errors and fixes.

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