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When a worker leaves your organisation, you need to update their profile so they no longer appear in rostering selection or active worker lists. This process involves recording an end date and marking them as no longer current.

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What you’ll need

  • Access to the worker’s profile in VCore
  • The worker’s end date

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Instructions

1

Open the worker profile

Go to Workers → Profile and search for the worker. Double-click to open their profile.
2

Record the end date

Navigate to the Engagement Details tab in the lower section of the screen. Enter the worker’s End Date in the engagement details.Engagement details with end date
3

Untick the Current box

In the worker profile header, untick the Current box. This removes the worker from rostering selection lists.
Once Current is unticked and saved, the worker no longer appears when selecting workers for shifts. Make sure all their remaining shifts have been reallocated before completing this step.
4

Save the profile

Click Save at the top of the profile to apply the changes.
5

Review outstanding items

Before completing the offboarding, review the following:
  • Shifts - check for any allocated future shifts and reallocate them to other workers
  • Leave requests - resolve any pending leave requests
  • Compliance items - note the status of compliance items for your records
  • Documents - download any documents you need to retain separately
  • Mobile app access - the worker’s Vworker and vOnboard access is tied to their profile. Once marked as not current, they lose access to scheduled shifts, though you may also want to untick Web Enabled for additional security
Offboarded workers remain in the system for historical reporting and record-keeping. They are simply excluded from active rostering and selection lists.

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Revoking app access

When a worker leaves, untick the following options on their profile to remove all system and app access: Open the worker’s profile, untick each of the above options, and click Save.

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Running into issues?

See Worker management troubleshooting for common errors and fixes.

Engagement details

Manage worker engagement and award details

Creating a worker profile

Set up a new worker in Visualcare

Leave requests

Manage worker leave requests