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Use incident settings to control who can view incidents and how incident forms appear in the Vworker app.

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Restricting incident visibility

By default, all users with access to the incidents area can view all incidents. You can restrict visibility so that only the assigned user and collaborators on an incident can see it. To enable this restriction:
  1. Navigate to Settings → User Group Security → Operations
  2. Find the setting Tasks visible only to assigned user or user listed as collaborator
  3. Set it to Yes
Once enabled, only the user assigned to the incident and any collaborators listed on it can view that record. To assign a user and add collaborators when creating or editing an incident, go to Step 2 of the incident form and complete the relevant fields. To restrict an individual incident to a specific user group instead (a “sensitive” incident), use the User Access Control option on the incident form. See User access control for how to enable and use it.

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Disabling the incident form on Vworker

If you want to prevent workers from completing incident forms through the Vworker app, you can untick the Is Incident Form flag on the relevant form template.
1

Find the incident form template

Navigate to Maintenance → Templates. Drag the Is Incident Form column from the column chooser into the table, then filter that column to YES to see all templates marked as incident forms.
2

Edit the template

Click Edit on the form you want to disable.
3

Untick the incident form flag

Untick Is Incident Form and click Save.
After this change, workers can still create incidents (they are recorded in Visualcare), but they won’t have a form to fill in through the app.
Incident functionality cannot be completely removed from the Vworker app. This setting only removes the associated form.

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Running into issues?

See Incidents troubleshooting for common errors and fixes.

Incident categories

Configure the categories used to classify incidents

Incident workflows

Set up workflows to manage incident processing