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Once an incident has been submitted (either from Vworker or directly in VCore), you can open it to review the details, add investigation notes, and record comments, actions, or outcomes.

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Instructions

1

Open the incident

Navigate to the client’s profile via Clients → Profile, then open the Incidents tab. Find the incident you want to review and click Edit.The Edit button on an incident record in the client's Incidents tab
2

Review the incident form

The incident opens in a two-part layout:
  • Step 1 (left side) - The original incident form as submitted. This contains the details recorded by the person who raised the incident
  • Step 2 (right side) - The investigation and response section, where office staff add their review notes The incident investigation form showing Step 1 on the left and Step 2 on the right
3

Complete the investigation

On the right side of the form, fill in the investigation details. Use the comment field to record any comments, actions taken, or outcomes from your review.
4

Save your changes

Click Save to update the incident record with your investigation notes.
Review incidents promptly after they’re submitted. The incident notification on the home page shows unread incidents so you can stay on top of new submissions.

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Running into issues?

See Incidents troubleshooting for common errors and fixes.

Creating an incident

How incidents are created and where to find them

Incident tile on home page

Monitor unread incidents from the VCore home page

Incident workflows

Set up workflows to manage incident processing

SIRS incidents

Create and manage Serious Incident Response Scheme records