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Under Support at Home (SAH), care management is tracked separately from other services. The government caps care management fees at 10% of the participant’s total ongoing budget. This article covers how care management works in Visualcare and what your team needs to know.

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Care management overview

  • Care management fees are capped at 10% of the participant’s ongoing quarterly budget (excluding short-term supports)
  • The Care Management Pool (CMP) is quarantined for care coordination activities
  • Care Partners deliver and record care management activities
  • Tracking is available at both the individual participant and organisation level

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Recording care management time

Use the Add Time feature to log care management activities against a participant. Any notes added through this feature also appear under the Notes tab in the participant’s profile.
Care management logging is currently participant-specific to meet compliance and claiming requirements. A centralised view is available for oversight, but bulk entry across multiple participants simultaneously is not supported at this time.

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Things to consider

  • Start guiding your Care Partners on new processes for tracking time and taking notes during care management activities
  • Care management claims are submitted separately, detailing the activity hours and applicable rates
  • Visualcare facilitates logging, claiming, and tracking against the pooled care management amount at both participant and organisation levels

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Frequently asked questions

Individual care management activity logging is the recommended approach for now. Recurring scheduling for care management is being explored for future releases.
Care management details are included in monthly participant statements based on government requirements.
The current priority is functionality within VCore. Future enhancements for mobile app capture are being considered.
The 10% is calculated on the participant’s ongoing quarterly budget, excluding short-term supports. A separate care management component applies to short-term pathways. Refer to government guidance for full details.
Yes. Any notes added using the Add Time feature also appear under the Notes tab in the participant’s profile.

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Running into issues?

See Client management troubleshooting for common errors and fixes.

SAH agreements

Set up and manage Support at Home agreements

SAH financials

Manage budgets, statements, and financial exports

Notes and tasks

Create and manage notes on client profiles