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The VCore home page is your starting point each time you log in. It provides KPI tiles for at-a-glance monitoring, quick access panels for common tasks, and header icons that give you shortcuts to messages, feature releases, and performance indicators from anywhere in the system. Your organisation’s name is displayed in the top-left corner. Clicking it from any page returns you to the home page and refreshes the data.

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Header icons

The top-right corner of the header contains several icons that are available on every page in VCore: Header icons in VCore showing information, KPI dial, gift box, and speech bubble icons

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Product feedback

The Ideas Portal lets you submit product improvement ideas directly from VCore. To access it, click the Gift box icon and select Product Feedback. From the portal you can:
  • Submit a new idea by clicking New Idea and completing the form (area, sub-area, feature type, title, problem description, and frequency of use)
  • Track your submissions under My Ideas, where each idea shows a status: Open, Under Review, Complete, or Closed
The Ideas Portal is for product suggestions only. For technical support, contact the Visualcare helpdesk at support@visualcare.com.au.

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KPI tiles

The home page displays KPI tiles that summarise activity across your organisation. Each tile shows a count that updates as new data comes in. Click a tile to drill into the detail. Key KPI tiles include:
Check the KPI tiles at the start of each day to stay on top of new incidents, unread notes, and expiring compliance items.

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Quick access panels

Below the KPI tiles, the home page includes several quick access panels:
  • Search for workers, clients, or client rosters directly from the home page
  • Shift map showing today’s shift locations on a map, colour-coded by status (not started, completed, not finished). Hover over a pin to see shift details
  • Tasks assigned to you or your team
  • Unallocated shifts that still need a worker assigned
  • Running shifts currently in progress
  • Shift information summary for the day
See Dashboard layout for more detail on these panels.

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Running into issues?

See Login and access troubleshooting for common login and access problems.

Dashboard layout

Quick access panels, shift map, and daily shift summary

Column chooser

Customise which columns appear in table views

Logging in

How to log in to Visualcare