> ## Documentation Index
> Fetch the complete documentation index at: https://help.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Pay rates

> Configure bank details, pay rate levels, and financial information on a worker profile in Visualcare

The finance tab on a worker profile stores bank details, pay rate levels, tax information, superannuation details, and integration settings for your finance system.

<Note>If your organisation uses vOnboard, financial information entered by the worker flows through from the portal automatically.</Note>

## Bank details

Enter the worker's bank account details. You have the option to enter up to three bank accounts.

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/pay-rates/image-1761890140801-0.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=92a3e429e0877a3c15dbd44dcbcac8a6" alt="Bank details section" width="1882" height="563" data-path="images/worker-management/pay-rates/image-1761890140801-0.png" />

## Part-time daily hour requirement

Enter a worker's part-time daily hour requirement here for information purposes.

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/pay-rates/image-1761890140801-1.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=8bf16f80f72ed839cfa37e7d8b4b5970" alt="Part-time daily hour requirement" width="607" height="286" data-path="images/worker-management/pay-rates/image-1761890140801-1.png" />

## Worker details

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/pay-rates/image-1761890140803-2.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=650f8dcb57cb8c2f5bef32581cba5020" alt="Worker details section" width="1874" height="864" data-path="images/worker-management/pay-rates/image-1761890140803-2.png" />

### Pay rate level

Select the worker's pay rate level and the date from which it applies, then click **Update**. This value is used for integration with your finance system.

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/pay-rates/image-1761890140803-3.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=5edcebe0483a2f4c4df4a3b7f060d5fa" alt="Pay rate level section" width="303" height="452" data-path="images/worker-management/pay-rates/image-1761890140803-3.png" />

<Note>When a worker's pay rate level changes, update the level and the effective date here. The new level applies from the date entered.</Note>

### Additional pay fields

| Field                        | Description                                                                                                                                                                          |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Overnight Rate**           | The worker's overnight rate (for information and record only)                                                                                                                        |
| **First Aid Allowance Rate** | The worker's allowance rate, exported to the finance system                                                                                                                          |
| **Pay Notes**                | Notes related to the worker's pay (information only)                                                                                                                                 |
| **Worker Type**              | Select from the drop-down. Certain worker types change how the system behaves (for example, the "Service Provider" type adjusts mobile app settings to be service-provider specific) |
| **Employment Type**          | Select from the drop-down                                                                                                                                                            |

### Tax and superannuation

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/pay-rates/image-1761890140803-4.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=6e76449c7e047683a18649c901d8a95c" alt="Tax and superannuation fields" width="604" height="367" data-path="images/worker-management/pay-rates/image-1761890140803-4.png" />

| Field                  | Description                                                                                         |
| ---------------------- | --------------------------------------------------------------------------------------------------- |
| **TFN**                | Tax File Number (information only)                                                                  |
| **ABN**                | Australian Business Number (information only)                                                       |
| **Residency**          | Residency status (information only)                                                                 |
| **HECS/FS Debt**       | HECS or Financial Supplement debt details (information only)                                        |
| **Tax Free Threshold** | Tick if the worker has claimed the tax-free threshold (information only)                            |
| **Registered GST**     | Tick if the worker is registered for GST (information only)                                         |
| **Super Fund Name**    | Superannuation fund name (information only)                                                         |
| **Policy Number**      | Super policy number (information only)                                                              |
| **Member Number**      | Super member number (information only)                                                              |
| **USI / SPIN**         | Unique Superannuation Identifier or Superannuation Product Identification Number (information only) |

### Finance system integration

| Field                   | Description                                                                                                                          |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| **Accounting Code**     | Select the worker's name from the drop-down. This links the Visualcare employee record to the employee record in your finance system |
| **Send to Xero**        | Creates the contact in Xero for this worker                                                                                          |
| **Sync Code from Xero** | Syncs the worker name from Xero to appear in the accounting code drop-down                                                           |
| **Council Reference**   | Reference number (information only)                                                                                                  |

## HCP and CHSP

| Field              | Description                                                              |
| ------------------ | ------------------------------------------------------------------------ |
| **Is HCP Worker**  | Tick if the worker provides Home Care Package services                   |
| **Is CHSP Worker** | Tick if the worker provides Commonwealth Home Support Programme services |

## Insurance

| Field                   | Description                          |
| ----------------------- | ------------------------------------ |
| **Insurance**           | Insurance details (information only) |
| **Insurer**             | Insurer name (information only)      |
| **Insurance Policy No** | Policy number (information only)     |

## External references

| Field             | Description                                             |
| ----------------- | ------------------------------------------------------- |
| **External ID 1** | External reference number (information only)            |
| **External ID 2** | Additional external reference number (information only) |

## Running into issues?

See [Worker management troubleshooting](/troubleshooting/general) for common errors and fixes.

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