> ## Documentation Index
> Fetch the complete documentation index at: https://help.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Vworker: Logging in

> Step-by-step guide for workers to download, log in and configure the Vworker app

This guide covers how workers download the Vworker app, log in with their credentials and configure the app settings they need.

## System requirements

| Platform | Minimum version |
| -------- | --------------- |
| Android  | 10 or above     |
| iOS      | iOS 11 or above |

## Instructions

<Steps>
  <Step title="Download the app">
    Download **Vworker** from the **App Store** (for iPhone) or **Google Play** (for Android).
  </Step>

  <Step title="Log in">
    Open Vworker by tapping the app icon. Enter the login details that were emailed to the worker.

    <img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/timesheets/vworker-logging-in/image-1761890135800-0.png?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=b572cb7590b41c45957fe786d6655bee" alt="Vworker login screen" width="687" height="442" data-path="images/timesheets/vworker-logging-in/image-1761890135800-0.png" />

    <Warning>Once logged in, the worker needs to stay logged in to receive shift notifications. Logging out of the app stops all notifications.</Warning>
  </Step>

  <Step title="Allow notifications and location access">
    When the app opens for the first time, select **Allow** when asked for notification and location permissions. These permissions can be changed later in the phone's settings under **Notifications** → **Vworker**.

    <img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/timesheets/vworker-logging-in/image-1761890135805-2.png?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=416ff9851ef328d78dfba9bd5d9a0d3c" alt="Notification and location permission prompts" width="923" height="761" data-path="images/timesheets/vworker-logging-in/image-1761890135805-2.png" />

    <Note>Some organisations require location services to be turned on at all times. Workers should check with their organisation's policy and procedures.</Note>
  </Step>

  <Step title="Set display mode (optional)">
    Vworker supports both dark and light mode. To change the display mode, go to the phone's **Display and Brightness** settings. The display mode can also be set to switch automatically based on daylight hours or a custom schedule.

    <img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/timesheets/vworker-logging-in/image-1761890135802-1.png?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=8f9214c583cf7afc2e124451a6028cb7" alt="Dark and light mode display settings" width="545" height="532" data-path="images/timesheets/vworker-logging-in/image-1761890135802-1.png" />
  </Step>
</Steps>

<Tip>For security and privacy, workers should have a password or screen lock on their phone. If a worker's phone is lost or stolen, they need to alert the office immediately so their access can be disconnected.</Tip>

## Switching between companies

Workers who work for more than one organisation can switch between company accounts in Vworker without logging out.

<Steps>
  <Step title="Log in to each company first">
    The worker needs to have logged in to each company individually at least once before switching between them.
  </Step>

  <Step title="Open the Switch Company menu">
    Tap **Menu** → **Switch Company**.
  </Step>

  <Step title="Add the other company">
    Tap the **pencil** icon, enter the name of the other company, then toggle **Add company directly** on.
  </Step>

  <Step title="Enter credentials for the other company">
    Enter the username and password for the other company account, then tap **Send**.

    <Note>If the worker doesn't know their password for the other company, they'll need to contact that organisation's office to have it reset.</Note>
  </Step>
</Steps>

## Running into issues?

See [Timesheet troubleshooting](/troubleshooting/timesheet-issues) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="Vworker: Access for workers" icon="mobile" href="/timesheets/vworker-access">
    Set up and send Vworker login details to workers from VCore
  </Card>

  <Card title="Vworker: Clocking in and out" icon="play" href="/timesheets/vworker-clocking-in-and-out">
    How workers start and complete shifts through the app
  </Card>

  <Card title="Vworker: Menu overview" icon="list" href="/timesheets/vworker-menu">
    Overview of all features available in the Vworker app menu
  </Card>
</CardGroup>