> ## Documentation Index
> Fetch the complete documentation index at: https://help.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Unallocated shifts

> How to find and manage shifts that don't have a worker assigned

The unallocated shifts feature alerts you to any shifts in your rosters that don't have a worker assigned. This helps you identify gaps in coverage and take action before shifts are missed.

## Viewing unallocated shifts

The unallocated shifts KPI on the home page dashboard shows the number of unallocated shifts across your rosters for the next 30 days.

<img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/scheduling/unallocated-shifts/image-1761890139350-0.png?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=13bdf0a9940f4c6d421a82304c37366c" alt="Unallocated KPI on dashboard" width="916" height="541" data-path="images/scheduling/unallocated-shifts/image-1761890139350-0.png" />

You can review unallocated shifts in two ways:

1. **Quick access window** - view the list directly from the dashboard
2. **Click the KPI tile** - opens a detailed view where you can filter by date, time, roster ID, and client

<img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/scheduling/unallocated-shifts/image-1761890139350-1.png?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=0820d29d3607862f5365dd9b4c77c69b" alt="Unallocated shifts quick access" width="745" height="80" data-path="images/scheduling/unallocated-shifts/image-1761890139350-1.png" />

### Filtering

To filter the unallocated shifts list, click in the date field and enter the date to see unallocated shifts for that specific day.

<img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/scheduling/unallocated-shifts/image-1761890139351-2.png?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=2f040f6609302c1db237d3d3c7462999" alt="Filtered unallocated shifts" width="1910" height="593" data-path="images/scheduling/unallocated-shifts/image-1761890139351-2.png" />

## Resolving unallocated shifts

Once you've identified unallocated shifts, you can:

* Open the client roster and assign a worker directly
* Use [Roster invitations](/scheduling/roster-invitations) to send shift invitations to available workers
* Use the [Worker select button](/scheduling/worker-select-button) when editing the shift to find a suitable worker

<Tip>For location roster shifts, set up an unallocated worker profile so location shifts also appear in the unallocated KPI. See [Group activity rostering](/scheduling/group-activity-rostering) for setup instructions.</Tip>

## Running into issues?

See [Scheduling troubleshooting](/troubleshooting/rostering-issues) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="Roster invitations" icon="envelope" href="/scheduling/roster-invitations">
    Send shift invitations to available workers
  </Card>

  <Card title="Conflict management" icon="triangle-exclamation" href="/scheduling/conflict-management">
    Identify and resolve shift conflicts
  </Card>

  <Card title="Worker select button" icon="user-check" href="/scheduling/worker-select-button">
    Filter and find the right worker for a shift
  </Card>

  <Card title="Timeline views" icon="timeline" href="/scheduling/timeline-views">
    View rosters across workers and spot gaps
  </Card>
</CardGroup>