> ## Documentation Index
> Fetch the complete documentation index at: https://help.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# User group security

> Control what different types of users can see and do in Visualcare by creating user groups and setting permission levels

User group security lets you restrict access to different parts of Visualcare based on the type of user. You create user groups, set the permission levels for each group, then assign users to the appropriate group.

## Opening user group security

Navigate to the **cog** icon in the top menu bar and select **User Group Security**.

## Creating a user group

Click **Add User Group**, enter a name for the group (for example, "Scheduler", "Finance Officer", or "Read Only"), and click **Save**.

The new group appears in the left-hand panel.

## Setting permissions

<Steps>
  <Step title="Select the group">
    Click the group name in the left-hand panel.
  </Step>

  <Step title="Expand a permission category">
    Click the category label to expand the section and see the individual permissions.
  </Step>

  <Step title="Set the permission level">
    For each permission, select the level that suits the group. The main options are:

    | Level         | What it allows                                   |
    | ------------- | ------------------------------------------------ |
    | **Show**      | The feature is visible in the menu and interface |
    | **Hide**      | The feature is hidden from users in this group   |
    | **Read Only** | Users can view data but not change it            |
    | **Edit**      | Users can view and modify data                   |
  </Step>

  <Step title="Save">
    Click **Save** to apply the permission changes.
  </Step>
</Steps>

## Assigning users to a group

Once your groups and permissions are set up, assign each user to a group in their user profile. See [Creating users](/getting-started/creating-users) for details on editing a user's assigned group.

## Note editing permissions

Note editing for the **Administration** user group is set to **No** by default across all user groups. This is intentional and applies to task notes as well.

<Warning>Changing the note editing permission for the Administration group is a back-end change. Contact the Visualcare support team to update this setting.</Warning>

## Troubleshooting permission issues

If a user reports that a page or feature is not loading correctly (for example, the Location Roster showing "Loading Carer..." indefinitely), the cause is usually insufficient permissions in their user group. The drop-down cannot load worker data if the group lacks the required access.

<Warning>If a user selects from a popup while a drop-down is still loading due to a permissions issue, it can create duplicate shifts. Fix the user group permissions before the user retries the action.</Warning>

To resolve permission-related loading issues:

1. Open **User Group Security** and select the affected user's group
2. Check that the relevant permissions (for example, worker data, rostering) are set to **Show** or **Edit**
3. Save the changes and ask the user to refresh and try again

## Running into issues?

See [Troubleshooting login issues](/getting-started/troubleshooting-login-issues) for session and access problems.

## Related articles

<CardGroup cols={2}>
  <Card title="Creating users" icon="user-plus" href="/getting-started/creating-users">
    Set up new user accounts and assign groups
  </Card>

  <Card title="User access control" icon="lock" href="/getting-started/user-access-control">
    Overview of access control in Visualcare
  </Card>
</CardGroup>