> ## Documentation Index
> Fetch the complete documentation index at: https://help.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick start: Support worker

> A getting-started checklist for support workers using the Vworker mobile app to manage shifts, notes, and forms

As a support worker, you use the Vworker mobile app to view your roster, clock in and out of shifts, and record notes and forms. This guide covers what you need to get started.

<Note>This guide is for providers to share with their support workers. It covers the Vworker mobile app, not VCore (the office application).</Note>

## Getting set up

<Steps>
  <Step title="Download the Vworker app">
    Download **Vworker** from the **App Store** (iPhone) or **Google Play** (Android). The app runs on iOS 11 or above and Android 10 or above.
  </Step>

  <Step title="Log in">
    Open the app and enter the login details that were emailed to you. Once logged in, stay logged in to keep receiving shift notifications.

    See [Vworker: Logging in](/timesheets/vworker-logging-in) for the full setup, including notification and location permissions.
  </Step>

  <Step title="Allow notifications and location access">
    When prompted, allow notifications and location access. Notifications keep you informed about new and updated shifts. Location access is used for clocking in and out.
  </Step>
</Steps>

## Day-to-day tasks

### Viewing your roster

Your upcoming shifts appear on the home screen of the Vworker app. Tap a shift to see the details, including the client, service, time, and location.

### Clocking in and out

When you arrive at a shift, tap **Clock In** to start the shift. When the shift is finished, tap **Clock Out**. Your clock times are recorded on the timesheet for the office to review.

See [Vworker: Clocking in and out](/timesheets/vworker-clocking-in-and-out) for the full process, including what happens when you clock in early or late.

### Adding progress notes

During or after a shift, add notes to record what happened. Go to the **More** menu within the shift and select **Add Note / Photo**. Notes are time-stamped and flow through to the client's file in the office system.

See [Vworker: Progress notes](/timesheets/vworker-progress-notes) for details on adding notes, photos, and viewing client information.

<Tip>Add notes while the shift is fresh. You can add notes until midnight on the day of the shift.</Tip>

### Completing forms and checklists

If your organisation uses shift checklists or forms, these appear within the shift. Complete them as part of your shift workflow.

See [Vworker: Menu overview](/timesheets/vworker-menu) for a guide to everything available in the app.

## Key areas in the app

| Area                      | What it does                                        |
| ------------------------- | --------------------------------------------------- |
| **Home**                  | View upcoming shifts and notifications              |
| **Timesheets**            | Review past shifts and clock times                  |
| **More** (within a shift) | Add notes, photos, expenses, and complete forms     |
| **Documents**             | Access client documents and organisational policies |

## Troubleshooting

| Problem                           | What to do                                                                                           |
| --------------------------------- | ---------------------------------------------------------------------------------------------------- |
| Unable to log in                  | Check your username and password. If the issue persists, ask your coordinator to reset your password |
| Not receiving shift notifications | Check that notifications are enabled in your phone's settings under **Notifications** → **Vworker**  |
| Clock in button not appearing     | Make sure location services are turned on and you're within range of the shift location              |
| App crashing                      | Update the app to the latest version. If the issue continues, uninstall and reinstall                |

For more detailed troubleshooting, see [Vworker app troubleshooting](/troubleshooting/vworker-app-issues).

## Related articles

<CardGroup cols={2}>
  <Card title="Vworker: Logging in" icon="right-to-bracket" href="/timesheets/vworker-logging-in">
    Download, log in, and configure the Vworker app
  </Card>

  <Card title="Vworker: Clocking in and out" icon="clock" href="/timesheets/vworker-clocking-in-and-out">
    How clock in and out works, including early and late clock times
  </Card>

  <Card title="Vworker: Progress notes" icon="file-lines" href="/timesheets/vworker-progress-notes">
    Add notes, photos, and view client information during a shift
  </Card>

  <Card title="Vworker: Menu overview" icon="bars" href="/timesheets/vworker-menu">
    Everything available in the Vworker app menu
  </Card>
</CardGroup>