> ## Documentation Index > Fetch the complete documentation index at: https://help.visualcare.com.au/llms.txt > Use this file to discover all available pages before exploring further. # Policies and procedures > Store and manage your organisation's policies and procedures in Visualcare Visualcare provides a centralised location for storing your organisation's policies and procedures. Having these documents in one place ensures staff can access the latest versions and supports audit readiness across NDIS, aged care, and other regulatory frameworks. ## Accessing policies and procedures Navigate to **Maintenance** → **Policies and Procedures** to view and manage your organisation's policy documents. ## Adding a policy To add a new policy or procedure document: 1. Click **Add** on the Policies and Procedures page 2. Enter a title and select a category for the document 3. Upload the file (PDF and Word documents are supported) 4. Click **Save** ## Organising by category Policies can be grouped into categories to make them easier to find. Common categories include: * Work Health and Safety * Clinical governance * Human Resources * Privacy and confidentiality * Quality and safeguarding * Financial management Categories are managed from within the Policies and Procedures area. Use categories that align with your organisation's quality management framework so auditors can locate documents quickly. ## Worker access through Vworker Policies stored in Visualcare can be made available to workers through the Vworker app. Workers access these under the **Documents** section in the app, giving them on-the-go access to the policies they need during service delivery. Make sure critical policies like incident reporting, manual handling, and infection control are accessible through the Vworker app so workers can reference them in the field. ## Version control When a policy is updated, upload the new version to replace the existing document. Keep a record of version changes, for example by including a version number and date in the document title or within the document itself. Visualcare stores the current uploaded version of each policy. If your organisation needs to retain previous versions for audit purposes, consider keeping an offline archive of superseded documents. ## Audit readiness Having policies stored in Visualcare means auditors can verify that: * Your organisation has the required policies in place * Staff have access to current versions * Policies are categorised and organised in a way that supports your quality framework This is particularly relevant for NDIS Practice Standards audits and Aged Care Quality Standards reviews, where auditors check that policies are documented, accessible, and up to date. ## Running into issues? See [General troubleshooting](/troubleshooting/general) for common errors and fixes. ## Related articles Set up and manage compliance items at the organisational level Track data changes across Visualcare Upload and manage documents on the client profile