> ## Documentation Index
> Fetch the complete documentation index at: https://help.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# SAH transport and travel

> How to record and claim transport under Support at Home, including direct transport, indirect transport, and services that include transport

Transport under Support at Home (SAH) falls under the **Independence** funding classification and is subject to the same client contribution percentages as other Independence services. How you record transport in Visualcare depends on which of the three transport scenarios applies.

## Transport scenarios at a glance

| Scenario                                                       | How to handle in Visualcare                                            |
| -------------------------------------------------------------- | ---------------------------------------------------------------------- |
| Worker travels from home to the first client                   | Service price includes transport cost. No separate kilometres recorded |
| Worker travels between client shifts                           | Service price includes transport cost. No separate kilometres recorded |
| Worker travels to support the client during the shift          | Service price includes transport cost. No separate kilometres recorded |
| Transport only: worker drives the participant (car and driver) | Record as Direct Transport (SERV-0016)                                 |
| Cabcharge, taxi, or rideshare used by the participant          | Record as Indirect Transport, actual cost, no mark-up                  |

## Direct transport (SERV-0016)

Direct transport is the supply of a car and driver to transport a participant. The billable unit is one trip (one way).

**Example:** A worker picks up a participant and drives them to a hospital appointment. That's one trip. Driving the participant home afterwards is a second trip, claimed separately.

### How to record direct transport

<Steps>
  <Step title="Roster the shift">
    Create a shift using service code **SERV-0016** at the actual start and finish times for the trip.
  </Step>

  <Step title="Tick Fixed Fee">
    When creating the shift, tick the **Fixed Fee** option. This sets the charge to a fixed amount for the trip rather than calculating it by duration, and pays the worker for the time spent.
  </Step>

  <Step title="Confirm the shift">
    Confirm the shift as you would any other. The trip is then available for claiming.
  </Step>
</Steps>

<Tip>
  Create your SERV-0016 services with descriptions that include a kilometre range, for example "Direct Transport Low 1-10km" or "Direct Transport High 50km+". This makes it easier to select the right price band when rostering.
</Tip>

## Indirect transport

Indirect transport covers costs where the participant uses a taxi, rideshare, or Cabcharge voucher. The actual cost is deducted from the participant's budget. No mark-up applies.

### How to record indirect transport

Indirect transport is recorded as a client expense rather than a roster shift.

<Steps>
  <Step title="Open the expense tab">
    Go to the client profile and select the **Expense** tab. Click **New Expense** and select **Try the New Look** if you haven't already switched to the updated expense view.
  </Step>

  <Step title="Select the correct item ID">
    Choose the applicable item ID for the transport type:

    | Item ID            | Use for               |
    | ------------------ | --------------------- |
    | **HSITM-011**      | Taxi or rideshare     |
    | **HSITM-012**      | Cabcharge             |
    | **HSITM-0017-OTH** | Other transport costs |
  </Step>

  <Step title="Enter the actual cost">
    Enter the exact amount from the taxi or rideshare receipt. Do not add a mark-up.
  </Step>

  <Step title="Attach the receipt">
    Attach the fare receipt or Cabcharge voucher as a document on the expense.
  </Step>

  <Step title="Save">
    Save the expense. It is now ready for SAH claiming.
  </Step>
</Steps>

### Bulk uploading indirect transport

If you have a high volume of taxi or rideshare costs, use the bulk import rather than entering each expense individually.

1. Go to **Operations** → **Import CSV** → **Expense**
2. Prepare your CSV file with the required columns: Client ID, Agreement Code, Service, Date, Amount, and Item ID
3. Upload the file

See [Client expenses](/client-management/client-expenses) for the full bulk import instructions and CSV template.

## Services that include transport

For most service delivery, transport costs are built into the price of the service rather than claimed separately. This applies when a worker travels to and from a client, between clients, or during the shift as part of delivering care.

**How pricing works:** Set different prices for different delivery circumstances - for example, weekday vs weekend rates, or different prices for services that involve longer travel distances.

**Worker kilometre logging:** Workers log their kilometres on Vworker for payroll purposes. This is separate from client charging and does not create a separate charge item on the participant's account.

**Rostering:** Roster these services as normal. There is no additional transport line on the shift.

<Note>
  Under SAH, service prices are expected to include all delivery costs: labour, transport, administration, and consumables. Set your prices to reflect the true cost of delivering the service, including typical travel, before capped pricing takes effect.
</Note>

## Running into issues?

See [SAH claiming troubleshooting](/troubleshooting/sah-claiming-errors) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="SAH agreements" icon="file-contract" href="/client-management/sah-agreements">
    Set up and manage Support at Home agreements
  </Card>

  <Card title="Client expenses" icon="coins" href="/client-management/client-expenses">
    Record and manage expenses, including bulk import for indirect transport
  </Card>

  <Card title="Creating new shifts" icon="calendar-plus" href="/scheduling/creating-new-shifts">
    Create and configure roster shifts including fixed fee settings
  </Card>

  <Card title="Billing to SAH" icon="dollar-sign" href="/finance/billing-to-sah">
    Understand how transport items flow through to SAH claiming
  </Card>
</CardGroup>