> ## Documentation Index
> Fetch the complete documentation index at: https://help.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.
# Progress notes
> View and manage shift-level progress notes recorded by workers through the Vworker app
Progress notes are detailed records of service delivery created by workers during or after a shift in the Vworker app. Each note is time-stamped, date-stamped, and name-stamped, providing a formal record of what happened during the shift. Once submitted, progress notes flow through to the client's profile in VCore for office staff to review.
## Where to find progress notes
Navigate to **Clients** → select the client → **Notes** tab. Progress notes appear alongside general notes in this tab, but are linked to a specific shift and worker.
Notes submitted from the Vworker app also appear in the **App Notes** area (**Operations** → **App Notes**), where office staff can triage and action them. The **App Notes** KPI tile on the Home Dashboard shows the count of unread notes.
## What a progress note contains
Each progress note includes:
| Detail | Description |
| ----------------- | --------------------------------------------------------------------------------------- |
| **Date and time** | When the note was created |
| **Worker name** | The worker who submitted the note |
| **Shift link** | The roster shift the note relates to |
| **Note text** | The worker's written record of the service delivered |
| **Photos** | Any images the worker attached, for example wound care documentation or activity photos |
| **Category** | The note type, based on categories configured in **Maintenance** → **Note Category** |
| **Priority** | Low, Medium, High, or Urgent |
## Filtering and searching
Use the filters at the top of the **Notes** tab to locate specific progress notes:
* **Date range** to narrow results to a specific period
* **Category** to filter by note type
* **Worker** to show notes from a particular worker
You can also use the **Column Chooser** to add or remove columns, and the search bar to find notes containing specific text.
## Editing and deleting notes
Notes are editable, and Visualcare retains a full edit history so you can see what changed and when.
Deleting a note is controlled by the **Ability to delete note** permission in [User Group Security](/getting-started/user-group-security), under the **Clients** section. If your user group has this permission, open the **Column Chooser** on the notes table, drag in the **Delete** column, and use it to remove the note.
## Why progress notes matter
Progress notes serve several purposes beyond day-to-day record keeping:
* **Audit readiness** - NDIS and aged care auditors review progress notes to verify that services were delivered as planned
* **Clinical handover** - office staff and incoming workers can review recent notes to understand the client's current needs
* **Incident context** - if an incident occurs, progress notes from surrounding shifts provide a timeline of events
* **Family and carer communication** - notes give coordinators the detail they need when updating families or carers on service delivery
Encourage workers to add progress notes during the shift while details are fresh. Notes can be added until midnight on the day of the shift.
## Running into issues?
See [Client management troubleshooting](/troubleshooting/general) for common errors and fixes.
## Related articles
Create and manage general notes and tasks on the client profile
How workers add notes and photos during a shift in the Vworker app
Create shift checklists for workers
Upload and manage documents on the client profile